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Frequently Asked Question
This is a short list of our most frequently asked questions. For more information about Huajun Toys, or if you need support, please contact us.
Q1. How to place an order? What about prices?
A1: Send us an inquiry/contact with online service, after receiving your inquiry we will reply you within 12 hours prices and information; Or catalog with full prices, thank you.
Q2. Can I buy small quantity?
A2. Sure you can buy, please visit our Alibaba B2C page
Q3. Can I have my logo printed on the products and packing?
A3: Totally acceptable, most welcome to have OEM projects with us.
Q4. What is your payment terms?
A4: For sample: PayPal, West union, Money gram and Zifubao
For production: Normally we offer T/T, L/C, OA and other negotiable terms.
Q5. What would the delivery time be?
A5: Regularly 25-35 days after sample confirmed, ahead to 15-20 days if urgent.
Q6. In an unlikely event that there is a faulty product from my order, what should I do?
A6: We have efficient and professional after-sales service system, If any of the goods not match the contract, we shall recheck and give a better service for customers, Compensation or free replacement if necessary, thank you.
Q7. Why I choose your products?
A1.1: HJ toys are leading drones and helicopters producer, we believe in quality products and most creative ideas which HJ toys make a difference among its fellow producers in Drones and Helicopters market.
A1.2: We trust in cooperation and long term long business relationships, we deliver what we committed.
Q8. How do you control the product quality?
A8: We carry out many tests on our products, such as PCB board function, each motor test, electro-flying tes and so on. For Camera/FPV drones, we ensure each camera work properly, Battery/charger we check to put on charging and noted if the specific time battery full charge or not.
Q9. Can you do OEM/ODM? Are you willing to carry other brands on your products?
A9: Yes we can do OEM & ODM and we are well known to transfer your idea into the real product. YOu can also carry your brand on our current items for foreign market.
Q10. We see there are few products on your website. What is the plan for your product range?
A10: We are keeping on developing new products to enrich our product catalogue, and you will find them on this website. We will update our website frequently and you can find new products on it.
Q11: Which Kind of test reports available for your products?
A11: HJ toys send the new products to lab for getting all the world test certificates, once we sure the product pass all countries standard required certificates then we move to the launch in the market.
Q12: May I know your Incoterms?
A12: FOB, EXW, DDP, DAP, CIP, CFR & CPT.
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